Privacy Policy
Invest House Group values the trust you place in us and is committed to protecting your personal data. Safeguarding privacy is a core responsibility, and we process personal information transparently, responsibly, and in accordance with applicable data protection laws and regulatory requirements.
To support this commitment, we maintain appropriate organisational and technical measures designed to protect personal data against unauthorised access, misuse, loss, or disclosure. These measures may include access controls, secure systems, internal policies, staff training, and oversight procedures proportionate to the nature of the data processed.
This Privacy Policy explains how Invest House Group may collect, use, store, and protect personal data when you access our website, communicate with us, submit enquiries, or interact with our digital platforms and services.
We encourage you to review this Privacy Policy carefully before providing personal information. The sections below outline how personal data is handled, the purposes for which it may be processed, and the circumstances in which it may be shared where required or permitted by law.
Processing Personal Data
Categories of Personal Data
Invest House Group may process personal data relating to clients, prospective clients, website users, suppliers, and other relevant business contacts. All personal data is processed lawfully, fairly, and transparently, and only where necessary for legitimate business or regulatory purposes.
The categories of personal data we may process include identification and contact information such as name, postal address, email address, telephone number, and related contact details. Depending on the nature of the relationship, we may also process information connected to account administration, service coordination, contractual arrangements, and compliance requirements.
We may collect technical and usage information generated through interaction with our website and digital platforms. This may include IP address, browser and device information, access timestamps, cookie data, and activity logs. Communication records and service preferences may also be processed to support administration and service delivery.
Invest House Group does not intentionally collect or process special categories of personal data unless required or permitted by applicable law. Users are requested not to provide sensitive personal information unless specifically requested.
Sources of Personal Data
Personal data may be collected from lawful and transparent sources. This includes information provided directly by you when contacting us, submitting enquiries, entering into business arrangements, or using our website and services.
Where permitted by law, we may also obtain supplementary information from publicly available sources, verification providers, official registers, or reputable third parties where necessary to meet legal, regulatory, or operational requirements.
Purpose and Use of Data
Invest House Group may process personal data to support the provision, administration, and improvement of our services. This includes client communication, service coordination, documentation management, operational support, and the maintenance of secure digital systems.
Personal data may also be processed to comply with legal and regulatory obligations, including requirements relating to record-keeping, risk management, fraud prevention, and regulatory oversight.
Where appropriate, personal data may be used for service-related communications or important operational updates. Where marketing communications are provided, you may withdraw consent at any time by using the unsubscribe option or by contacting us directly.
Transmission of Data via the Internet
Invest House Group draws users’ attention to the fact that the transmission of information via the internet cannot be guaranteed to be completely secure. Despite the use of appropriate technical and organisational safeguards, electronic communications may be subject to unauthorised access, interception, or other security risks. Absolute security of data transmitted electronically cannot therefore be assured.
Email communication, in particular, may not provide a fully secure channel for confidential information. Where users choose to transmit information by email or other online means, they do so at their own discretion and risk. We recommend the use of appropriate safeguards when sharing sensitive or confidential information.
Even where encryption or other protective measures are applied, it may still be possible for third parties to identify the sender or recipient of a communication or infer the existence of a relationship. Users are advised to avoid transmitting highly sensitive information electronically wherever reasonably possible.
Outsourcing
In certain circumstances, Invest House Group may engage third-party service providers to perform specific operational, technical, or administrative functions. This may include services relating to IT systems, infrastructure, data hosting, document management, communications, and other support functions necessary for the effective operation of our business.
Where outsourcing arrangements are in place, we seek to engage service providers located within the United Kingdom, the European Union, the European Economic Area, or other jurisdictions recognised as providing an appropriate level of data protection.
Any third-party provider granted access to personal data is contractually required to process such data only in accordance with our instructions, maintain appropriate confidentiality and security measures, and comply with applicable data protection laws.
Where it is necessary to engage a provider outside the UK, EU, or EEA, appropriate legal safeguards will be implemented where required under applicable law.
Storage of Data
Personal data provided to Invest House Group is stored securely and processed only for the purposes described in this Privacy Policy or for the specific reasons for which the data was collected. Appropriate technical and organisational measures are maintained to help ensure personal data is accessible only to authorised personnel and protected against unauthorised access, misuse, loss, alteration, or destruction.
Personal data may be stored and processed in jurisdictions where Invest House Group or its service providers operate, including locations outside the country in which the data was originally collected. Where personal data is transferred internationally, such transfers will be carried out in accordance with applicable data protection laws and with appropriate safeguards where required.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected. This may include responding to enquiries, providing and improving services, maintaining records, and complying with applicable legal, regulatory, and reporting obligations.
Where personal data is no longer required for legitimate business or legal purposes, it will be securely deleted, anonymised, or otherwise disposed of in accordance with applicable requirements and internal retention procedures.
Rights of the Data Subject
Under applicable data protection laws, individuals may have certain rights in relation to the personal data processed by Invest House Group. These rights may include the right to request access to personal data, correction of inaccurate information, erasure, restriction of processing, or objection to processing where permitted by law.
Where processing is based on consent, consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.
Individuals may also request information regarding the purposes of processing, categories of data concerned, the legal basis for processing, and categories of recipients to whom personal data may be disclosed, where applicable.
Requests relating to data protection rights may be submitted using the contact details provided in this Privacy Policy. We may request additional information where reasonably necessary to verify identity before responding to such requests.
Note on Children
The services and website of Invest House Group are not intended for use by children. We do not knowingly collect, process, or store personal data relating to individuals under the age of 18.
If we become aware that personal data has been provided to us by or on behalf of a child without appropriate legal consent, we will take reasonable steps to delete such information as soon as practicable.
Parents or legal guardians who believe that a child has provided personal data to us are encouraged to contact us using the details set out in this Privacy Policy so that appropriate action can be taken.
Cookies and Web Analytics Services
Invest House Group may use cookies and similar technologies to support the operation, security, and performance of our website, as well as to understand how users interact with our digital services. Where used, analytics tools help us review usage patterns, improve functionality, and maintain a reliable user experience.
Analytics services may collect technical information such as IP address, browser type, device information, and interaction data. Where applicable, IP addresses may be truncated or anonymised to reduce the likelihood of identifying individual users.
Any processing carried out by third-party analytics providers will be governed by appropriate contractual arrangements and data protection safeguards where required.
Users may manage or restrict the use of cookies through browser settings or, where available, through cookie preference tools provided on our website. Further details regarding specific cookies in use may be provided through our cookie notice or consent banner.
Contact and Data Protection Enquiries
If you have any questions, concerns, or requests regarding the processing of personal data by Invest House Group, we encourage you to contact us directly. We review enquiries carefully and, where appropriate, take reasonable steps to address concerns or improve our data protection practices.
You may contact us using the contact form available on our website or by submitting a written request using the details below:
- Email: info@ihouseltd.com
- Address: 128 City Road, London EC1V 2NX
Where required, enquiries may be escalated internally to the appropriate data protection contact to ensure they are handled in accordance with applicable legal requirements.